Enhancing customer experiences and strategically valuing the supplier
The process of Experience Co-Creation accelerates innovation in the customer interactions. Innovation opportunities will arrive from current pain points. It aims to achieve a better understanding of the customers' value chain, and an holistic approach to both our own networks and the customers'.
Use the clients' network to enhance the customer interactions
Organisations' value chain / Customers' value chain
Assess present interactions between the organisation and its customers and improve them in their dialogue and access, understanding risk and transparency
Know the customers' network
Improve customers' interactions with their networks